Let us, Help you to Change the Habit

Open times: Mon - Fri 09:30 am to 18:00pm

Sales: 02035422912

Customer Service: 0800 014 1345

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Terms and Conditions

(1)          Introduction

 These terms of use, together with our privacy policy, govern your use of the website (the “Website”). By using the Website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use the Website or place an order for our products. This Website allows you to place orders for Go-Lites electronic cigarettes together with other accessories (the “Products”). By the use of this Website you warrant that you are over the age of 18.   

(2)        Licence to use the Website 

Unless otherwise stated, we or our licensors, own the intellectual property rights in the Website and material on the Website. Subject to the licence below, all these intellectual property rights are exclusively reserved. 

As part of this licence you may view and use the Website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

 You must not:

(a)        reproduce material from the Website (including republication on another application or website);

 (b)        sell, rent or sub-license material from the Website;

 (c)        communicate any material from the Website to the public;

 (d)        reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose;

 (e)        edit or otherwise modify any files on the Website; or 

(f)        redistribute material from the Website except for content specifically and expressly made available for redistribution.

 (3)        Acceptable use 

You must not use our Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. 

You must not use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

 You must not conduct any systematic or automated data collection activities (including, without limitation, processing (within the meaning of the Data Protection Act 1998), scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent.

 You must not use our Website to transmit or send unsolicited commercial communications. 

You must not use our Website for any purposes related to marketing without our express written consent.

 (4)        Restricted access 

Access to certain areas of our Website is restricted. We reserve the right to restrict access to other areas of our Website, or indeed our whole Website, at our discretion. 

If you generate a user ID and password to enable you to access restricted areas of our Website or other content or services, you must ensure that the password is kept confidential. 

You must notify us in writing immediately if you become aware of any unauthorised use of your account or password. 

You are responsible for any activity on our Website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure. 

You must not use any other person's user ID and password to access our Website, unless you have that person's express permission to do so. 

We may disable your user ID and password at any time in our sole discretion with or without notice or explanation. 

(5)        Information about Electronic Cigarettes 

Our Products include the sale of electronic cigarettes. The consumable parts of our Products  contain nicotine, propylene glycol,  glycerol, water and edible flavouring. Such parts also contain nicotine which can be toxic if swallowed and, in certain doses, on contract with skin. Nicotine is also addictive. If you have any concerns about the use of Go-Lites products you are advised to consult your doctor before using our Products. 

(6)        Orders, Deliveries and Refunds 

Orders 

The formation of a contract between you and Go-Lites shall be governed as follows: when you place an order via the Website you will be making an offer to Go-Lites to fulfil that request subject to stock availability. Acceptance by Go-Lites shall be signified by email confirmation of the acceptance of your offer and the contract between you and Go-Lites shall be formed at this point. 

Deliveries 

We aim to dispatch all accepted orders within 48 hours from the acceptance of your order excluding weekends (the “Dispatch Date”) by Royal Mail first class. All orders with a total value of more than £50 shall be dispatched by Go-Lites with no additional cost to you for postage. All orders with a total value of more than £75 shall be dispatched by Go-Lites with tracked delivery provided by Royal Mail at no additional cost to you. 

Ordered Products shall be deemed to have been lost if they do not arrive at the specified address 28 days following the Dispatch Date. Where such Products do not arrive and you notify us of this we shall use reasonable endeavours to locate the missing order or failing that we shall post replacement Products to the specification of your order within 28 days from the date that you notify us of your missing order.

You are entitled to cancel any order with us at your discretion within seven working days of the conclusion of the contract. Your cancellation will be effective from the time you email us or send notice of your cancellation by post and we shall refund your purchase price within 30 days. 

Guarantees and Refunds 

Where our Products are found to be faulty we will endeavour to repair or replace the faulty product subject to proportionality or offer you a price deduction for your order. If this is not possible we will refund you for the value of the faulty product within 30 days at no additional cost to you. Your statutory rights are not affected.   

We offer a 12-month guarantee to repair or replace, refund or if appropriate a price reduction, on any Go-Lites batteries or chargers at no additional cost to you including providing free postage. Where our Products are confirmed to be of satisfactory quality and are in fact not faulty we shall not reimburse you for the costs of postage. 

All returned Products should be posted to: Go-Lites Electronic Cigarettes, 6 connaught road Ilford IG1 1QT. 

(7)        Limited Representations 

We do not commit to ensuring that the Website remains available at all times or that the material on the Website is kept up to date. 

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this Website and the use of this Website (including, to the extent permitted, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). 

Your statutory rights are not affected in relation to any orders made for our Products. 

(8)        Limitations and exclusions of liability 

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from our negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. 

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. 

We will not be liable for any loss whether direct or indirect due to any inaccuracy, defect, omission or misrepresentation in relation to information presented on this Website. 

We will not be liable in respect of factors that are not within our control that may affect your receipt and enjoyment of our Products including but not limited to suspension or insolvency of postal services, industrial action, adverse weather, natural disasters or terrorist attacks. 

We will not be liable to you in respect of any losses whether direct or indirect, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill caused by your use of this Website. We will not be liable to you in respect of any special, indirect or consequential loss or damage. 

Should any of the above clauses be found to be unreasonable by a competent court, the full extent of our liability to you in any of the above circumstances for all aggregate claims shall not exceed £1,000 or the equivalent amount in any foreign currency. 

You acknowledge that this term is reasonable to the extent that the Website is provided free of charge. 

(9)      Indemnity 

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use caused by your own negligence or otherwise.

 You acknowledge that this term is reasonable in light of the Website being provided free of charge. 

(10)      Breaches of these terms of use 

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the Website, prohibiting you from accessing the Website, blocking computers using your IP address from accessing the Website, contacting your internet service provider to request that they block your access to the Website and/or bringing court proceedings against you. 

(11)      Variation 

We may revise these terms of use from time to time. Revised terms of use will apply to the use of our Website from the date of publication of the revised terms of use on our Website. We will use reasonable endeavours to notify you of changes to these terms and may do so by email but cannot guarantee your receipt of this. Your continued use of this Website confirms your consent to any such variation. 

(12)      Assignment

 We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent. 

You may not transfer, sub-contract or otherwise deal with your rights, licence and/or obligations under these terms of use without our consent which shall not be unreasonably withheld.

 (13)      Severability 

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 (14)      Exclusion of third party rights 

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. No third party may enforce any rights under this agreement. 

(15)      Entire agreement 

These terms of use, together with our Privacy Policy constitute the entire agreement between you and us in relation to your use of our Website and supersede all other agreements in respect of your use of our Website. 

(16)      Law and jurisdiction 

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England and Wales. 

(17)      Our details 

Our address is Worldtronics Ltd, trading as Go-Lites Electronic Cigarettes, 6 connaught road Ilford Essex IG1 1QT. You can contact us at support@go-lites.co.uk or by telephone at 0800 014 1345.